Request deletion even if the app is uninstalled.

How to request deletion

1. If you can use the app, choose Settings → Account → Delete account.
2. If the app is unavailable, use the email action below. Reinstalling is not required.
3. If available, include either your linked Google email or saved Support ID. Play order ID, device model, and pair code are optional.

If you have no identifier

We accept requests without identifiers. Support can offer alternative verification, but account identification cannot be guaranteed.

Data in scope

Deletion covers the account and authentication link, device and pair relationships, locks, schedules and settings, marketing consent, couple photos, and app-managed storage data.

If processing stops

If an in-app deletion is interrupted, it continues when the authenticated user requests deletion again. If the app is unavailable, email support to request deletion and complete verification. Support can assist with verification and manual handling; it does not automatically resume a deletion job.

Temporary retention and providers

A minimal deletion receipt is retained for 7 days, then removed. Data controlled by Google Play, identity or hosting providers, and Sentry may follow each provider's security, legal, and retention schedule.

Manage subscriptions separately

Google Play subscriptions — Account deletion does not cancel or refund a subscription.